What is Tahitian Noni all about? July 29, 2009

Welcome to the Tahitian Noni International blog for the Australian and New Zealand markets. Our mission is:

 

To bless the whole earth with
the natural goodness of Tahitian Noni
as we Tell the Story of lives transformed.

We do this through our products and the business opportunity we offer. This blog is primarily focused on the latter, but for more information about our products, please go to http://www.TNI.com ensuring you are on the Australian or New Zealand website. If you’re not sure, simply add /Australia or /New_Zealand to the web address.

 

Have a look around our blog for information relating to network marketing, business building, websites, motivational articles and more. Some of these ideas are relevant to businesses of all types, not just multi-level marketing, so we hope you enjoy your stay and find something useful. Please leave comments and feedback, feeling free to include links to other useful content.

 

Some links on this blog lead to websites not endorsed or operated by Tahitian Noni International. The information and views expressed on such sites are solely those of the owner of that site and do not constitute advertising of Tahitian Noni™ products. If you have read and understood this disclaimer, please continue to browse this blog and click any links that take your interest.

Reassure your customers and IPCs January 24, 2012

Reassure your customers and IPCs

By Buck McMurray

Have you ever noticed when you get a new car, you tend to see more of that exact model on the road? If you were to purchase a Holden Commodore, I guarantee you’d recognize more Holden Commodore’s driving down the street. It’s weird.

Car companies know this. There are a number of reasons they air so many car commercials. Obviously, they want people to go to the dealership and purchase their make and models, but

they also want to reassure their customers that they made a correct decision in purchasing their brand. Ads, therefore, serve two purposes: They sell products, and they comfort existing customers.

Should our business be any different? I don’t think so. Whether you’re purchasing an item of clothing or a bioactive beverage, everyone needs to know they’re making the right decision. In today’s post, we’ll dig in deeper on the SHARE model. Specifically, we’ll be looking at the R—Reassuring customers.

Reassuring your customers and IPCs is exactly what it sounds like–helping them feel they’ve made the correct decision purchasing products from you or signing up as a member of your team. Let’s look at how we’d reassure both customers and IPCs.

Customers

During the sales process, it’s natural for people to begin to experience buyer’s remorse. That’s the voice in your head right after your purchase that says, “Do I really need this?”, “Is this a waste of money?”, or “Should I be using my money for something else?” Most of the time, you won’t actually hear your customer ask these questions out loud. Customers usually weigh their purchases on the inside. But, you might see the manifestation of these concerns on the outside. Watch for body language. Watch for puzzled faces. You want to help the customer try the product and envision the better, more improved self after using the product.

This can be done by giving your customer compliments. Think about it. When was the last time you purchased a piece of clothing from a store with good service? You’ll notice the sales clerk will compliment you on the shirt, pants or dress you’re trying on. They’re trying to help you realize what it will be like to wear that article of clothing around. They want you to become emotionally attached to your purchase.

Can you do this with our products? The answer is YES. Think of FIT, Defy, or even Bioactive Beverages. When you see your customer begin to analyze the price versus the value, you need to help them envision the better, improved, younger, healthier self. If it’s Defy, have them apply the products and let them know you’re confident in 6 weeks they’ll see a difference. With FIT, again, let them sample, then give them encouragement. Remind them what’s possible in 90 days. Remind them what they’ll be gaining in a new body composition. Lastly, when it comes to bioactive beverages, refer to the “needs” you discovered in the HEAR portion of SHARE. Let them know how confident you are that iridoids will help them make life better. If you can do that, you’ll be reassuring them that they’re making the correct decision.

IPCs

Now, the same is true for the business. When you have a new IPC join your team, realize they will come across negativity. They’ll be rejected. People will tell them their dumb for getting involved in a “pyramid.” They’ll tell them they’re wasting their money. It’s not pleasant.

As their sponsor, you need to preempt this negativity. Remind them why they became a distributor. Remind them of their goals and aspirations. Remind them about the “pain” they’re trying to overcome in becoming a distributor, then let them know they will come across obstacles, especially rejection. Practice with them on how overcome rejection. Practice how to overcome the negativity. Have them call you when they are feeling especially down. This is how you proactively reassure your new IPCs.

Now, in our SHARE model, R stands for reassure, but it can also stand for resolve, as in resolve concerns. In our next blog post, we’ll discuss overcoming concerns with a model I learned in business school. Stay tuned.

Answer: The best part of the SHARE process January 24, 2012

Answer: The best part of the SHARE process

By Buck McMurray

The best part of our stewardships as bioactivists is helping others in need—it’s providing hope for the sick, the weary, and the frustrated. In our last blog post on the SHARE program, we discussed HEARing needs. We talking about helping our customers vocalize their problems and then helping them understand the real pain, the real impact of those problems. We bring the real cost of difficulties to the surface. In a sense, we’re acting as therapists, helping our customers resolve their concerns.

Today, we’re discussing ANSWER. Answer is the best part of the SHARE program, and the most fun. This is where you do the most good as a TNI distributor. This is where you throw your customer a life preserver. This is where you bring hope to a dire situation.

Note: The ANSWER step is most effective if you spent the time HEARing (listening) to the customer’s needs and problems and helped them see the magnitude of the problem.

Just as you might have guessed, ANSWERing is showing your customer the solution to their problem through one of our bioactive products or the business opportunity.

Let me provide an example. Imagine you’re having a discussion with a friend, you discover she’s a little frustrated about her weight, so you ask more questions to determine the impact of her weight problem. You find she doesn’t feel comfortable in her clothes. She doesn’t feel “sexy” for her husband. She spends money each month on the newest fad diet. She’s tried everything.

Now, what would be the perfect product line to introduce to this friend? Bonus points to you if you said FIT. But ANSWERing is not just jumping into a product presentation. You have to approach the situation with tact and sensitivity. Answer your customer’s concerns with a recommendation. Like this:

“It sounds like your frustration with your weight isn’t just a matter of fitting into clothes. It sounds like it’s affecting a lot of different aspects of your life—family, finances, and health. You know, I’ve tried something recently that is really working. I got started because I saw a friend of mine who really changed her body composition. She went from a size 16 to a size 8. In my first 30 days, I’ve lost 5% body fat.”

Do you see what’s happening here? We’re not selling. We’re recommending a product that is fulfilling a need that the customer realizes is more than just a weight problem. It’s a product that will save her over $2,000 a year, fix her marriage, and give her the confidence and drive she wants and needs.

We’ve now just started to answer her needs. Next she’ll probably ask something like “What is it?” or “How does it work?” This puts you in the driver seat. It allows you to answer her

questions instead of filling her with information that she may or may not want about FIT.

Once your customer starts asking you questions, you can really start ANSWERing their needs. Some of the tools we use to answer needs include:

• Product brochures
• Catalogs
• Websites
• Before-and-after pictures
• Samples
• Personal testimonial

Product brochures, catalogs, and Websites are all tools you can use to describe how the program works. You can use them as a guide to explain the products, when to take them, and why they help you change your body composition.

Before-and-after pictures and third-party testimonials provide proof that the system really works. They help build belief and credibility in the system.

Samples let the customer experience the products themselves. It allows them to really evaluate whether the products meet their quality standard.

Lastly, and the strongest of all the tools you can use to demonstrate the effectiveness of a product is your own personal testimonial. If you’ve gone down dress sizes with FIT, that’s believable. People can see the difference. If you’ve turned back the clock with Defy Anti-aging products, people can see it. If you’re healthier today than you’ve been in years, people can see the difference. Your story, your experience, your passion will help people know the products work better than any other tool.

That’s how you ANSWER a customer’s needs. As I said before, this step is only effective if you do your part to listen to their needs (HEAR). More often than not, we jump right into the presentation, we jump right to ANSWER. We have all of this great information, our incredible personal story, and amazing tools. But if you will let the conversation gradually evolve from HEAR to ANSWER, you will share more products, you will gain more customers, and you will build stronger IPCs.

Hear: The second step in the SHARE process January 24, 2012

Hear: The second step in the SHARE process

By: Buck McMurray

One of the best things you can do after you’ve started a conversation is listen to your potential customer—listen to her needs, listen to her concerns, listen to what makes her happy. That is the foundation of the second principle in the SHARE method: Hear.

Let me start with an example. Imagine you’ve engaged someone in a conversation. You perceive this person is receptive to your message about Tahitian Noni Bioactives. What do you do

now? When you get to this point there are usually two options: You can jump right into a bioactive presentation, or continue to listen to their concerns.

By jumping right into a bioactive presentation, you’ll be forcing your customer to listen to a sales pitch that they probably don’t want to hear (at least, not yet). However, if you let HER do the talking and listen to HER concerns and desires, when you do recommend a bioactive product, you’ll know exactly what products to recommend and exactly how to recommend them.

That begs the question, “How do you get a customer to tell you about her needs?” The best way to understand a customer’s concerns is asking questions. If you’re the only one doing the talking, you’ll never understand what makes your customer tick, what makes her worry, what makes her uncomfortable. You have to ask questions.

Let’s talk about “questions” a bit more.

There are three types of questions you can ask. The first is situational. These are questions that help you better understand your customer’s situation. These are questions that can be answered usually in one or two words, questions like, “How many kids do you have?”, “How long have you lived here?”, “How long have you been married?”, or “When did you graduate college?” These types of questions can be both good and bad: They’ll help you understand the situation a bit more, but if you ask too many of these, you’ll bore your customer to death. Normally, you can find the answer to these questions with a little pre-work investigating. So ask situational questions, but try to keep them to a minimum.

The second the problem question. Problem questions help us understand where the customer is experiencing discomfort or pain. Problem questions include queries like, “How’s your health?”, “How’s your family?”, “How’s your job?”, or “How’s your skin?” Problem questions get the customer talking about those things that cause them concern. These questions not only help you understand which bioactive products would best help the customer, but they help the customer recognize and verbalize their own problems. They help bring their concerns and discomfort to the surface.

Once you understand the situation and you have a good grasp of the problems your customer is experiencing, you’ll be tempted to jump in with a product presentation. RESIST THE URGE! The last question is the most important. It’s what we call the implication question. Implication questions help the customer see what sort of impact the problem has had on their life. Such questions help customers realize how it’s affected their wallet, their relationships, and their overall happiness. Let me give you some examples of implication questions. If someone mentions they’re worried about dark circles under their eyes, you might ask, “What are you doing to fix them?” If they tell you about products they’re using, “You might ask, how much does that cost you every month?” If a customer tells you she’s worried about her weight, you could ask how it’s affecting her relationship with her husband. The goal is to help the customer understand what their problems are actually doing to their lives. You’re helping them recognize really what a pain their problems are. If you don’t ask implication questions, your product presentations won’t have as much punch. Make sure they have punch. Ask implication questions.

If you can help a customer get to this point, you’ve done some great things. First, you’ve helped your customer feel your concern for them. Second, you’ve determined your customer’s needs. Third, you’ve helped your customer bring their problems to the surface. And, fourth, you’ve helped your customer get to a place where they’ll be more open to trying new products, especially if they work like bioactives.

Now, we’ve reviewed START and HEAR. You should have a better understanding of how to start conversations and how to ask questions to hear your customers’ needs. In our next blog post, we’ll talk more about ANSWERing your customers’ needs and how to talk effectively about bioactive products. Stay tuned.

Start: The first step in the SHARE process January 24, 2012

Start: The first step in the SHARE process

By Buck McMurray

“You never get a second chance to make a first impression.”

I know you’ve heard this before. Yes, it’s pretty hackneyed, but it serves as a great reminder to always put our best foot forward.

Editors understand this. That’s why they spend so much time working on headlines. They want someone to read the article after scanning the headline. It’s got to pull them in. That’s why young men in love spend so much time working on their marriage proposals. That marriage proposal will be remembered—for better or for worse—for the rest of his and his wife’s life. There’s something to be said about making sure we start relationships, conversations, and first-time meetings the best way possible.

As you might recall, in our last blog post we introduced the SHARE concept. As a quick reminder, SHARE stands for Start, Hear, Answer, Reassure/Resolve, and Enroll. It’s designed to help you build trust with your contact, help your contact understand the impact of their own problems, and provide a solution that focuses specifically on their needs. In today’s post, we’ll dig into the details of this method, starting with Start.

One of the hardest parts of sharing our products and our business opportunity is just knowing how to Start the conversation. Why? Well, for the most part, it’s our fear getting the best of us—fear of rejection, fear of coming across as “weird,” or fear of not knowing what to say. I’m here to tell you one thing: Relax. There’s really nothing to worry about. That’s what we’re here for.

The best way to begin a conversation is by starting with a compliment. Compliments help tear down your prospective customers’ barriers. They set people at ease and send signals that there’s no reason to be defensive. Make sure they’re genuine, though. Focus on something that you really do like. Ideas: compliment their hair, purse, jeans, car, kids, shoes, etc. There’s a million and one ways to start. 
Next, try to find common ground. Find something you share. For example, if you’re at a school event for your children, you might want to discuss your kids’ teacher, the principle, the neighborhood, or even current events in the city.

Let’s imagine you’re waiting in a restaurant to be seated. You have about 30 minutes until you’re taken in. You notice a women who looks to be about your age sitting on the sofa next to you. What do you do?

Well… look at what she’s wearing, look at her family, look at her wedding ring, and look at her face, skin and hair. Find something you can compliment. If she has nice skin, tell her. If her kids are well behaved, tell her.

Okay… now you’ve broken the ice, what next? Well, let’s say you compliment her on her kids. Keep pursuing that path. Ask where they go to school? Ask how she likes it? Ask how the kids like it? Get her to start telling you about her family. As the conversation continues, you’ll hear information about her personal needs that you can pursue. That said, if you’ve got them talking, you’ve successfully STARTed.

Now, take note: the way you start a conversation will always be different based on where you’re at and who you’re talking to. The goal in this step is simply to start the conversation. If you can do that, you’ve mastered the first step (Start) in the SHARE method.

In our next blog post, we’ll focus on HEAR: how to ask questions to better understand the needs of your customers. For more information, go to Bioactive Academy, My Learning, and go through the Getting Started training.

Introducing the SHARE method January 24, 2012

Introducing the SHARE method

By Buck McMurray

“People don’t care how much you know, until they know how much you care.”

Have you heard that phrase before? It is often quoted in sales trainings, business seminars, even our opportunity meetings! It’s intended to help us keep in mind the true reason behind why we’re sharing bioactives with our friends and family.

Let me give you a quick example. It’s a bad example. Sometimes, only sometimes, when you go to a restaurant, you’ll get a waiter or waitress that lays the “niceness” on extra thick. You know what I’m talking about? Their voice jumps up a few octaves, and sometimes they even take on a strange mid-Western accent. You can tell they’re not genuine in their service. You can tell what their real motivation is – a fat tip.

Now, contrast that with a good waiter or waitress. One who is sincere, brings you drinks when they notice you’re running a bit low, and maybe even throws in a dessert for free. They’re motivation is good service and making people happy.

Yes, it’s true; at TNI we do earn commissions. And yes, we’re recognized for our success. Those are great things, but they shouldn’t be at the core of why we’re building customers and recruiting IPCs. We should be truly motivated to help others understand the benefits of bioactives and a bioactive business. We should be motivated by the desire to help others have experiences similar to ours. The truth is customers can tell when we’re sincere. They can tell when we’re “selling.” They can also tell when we’re passionate and genuine.

Studies show the best way to build trust in customers is by listening. Listening allows us to really understand where customers have the greatest needs. Asking questions allows us to help our prospects really understand the severity of their problems and concerns. As we listen, we are showing that we care. Plus, we’ll know which products will best suit their needs.

Using these best practices, we at TNI have developed a program to help our IPCs be more successful in their efforts. We call it SHARE. SHARE stands for Start, Hear, Answer, Reassure/Resolve, and Enroll. By following SHARE principles, you’ll listen to customers and potential business partners, you’ll better understand needs, and most importantly your customers and potential business partners will know how much you care. As the axiom goes: if they know how much you care, they’ll care about what you share.

Over the next few weeks, we’ll be focusing on each area of the SHARE method to help you be the best bioactivist you can be. Stay tuned to goNoni.com for tips on how to Start, Hear, Answer, Reassure/Resolve, and Enroll

New Idea Readers have tried and tested Tahitian Noni! January 24, 2012

New Idea Readers have tried and tested Tahitian Noni!

In a resent addiction of New Idea Magazine reader’s gave their views on different Health drinks. Tahitian Noni was one of them and was said to have helped the reader feel less bloated and

more energetic. Here’s what it said:

“If Miranda Kerr swears by it, it’s worth a try. This juice is said to have over 150 supporting neutraceuticals, including minerals, enzymes and antioxidants. Sadly, I don’t
now look like Miranda, but I do feel less bloated and more energetic”

Help promote Tahitian Noni™ products – pass this email onto friends and family and help spread the word!

Don’t forget while stocks last – 50% off Tahitian Noni™ Family QUADS and 750ml December 15, 2011

Don’t forget while stocks last – 50% off Tahitian Noni™ Family QUADS and 750ml

Tahitian Noni™ Family is selling like fast so don’t delay and purchase some now while stocks last!

*Please be advised there is no longer an option of 2pk or 4pk in this range.

Australia		AS$	REG
301728	BB FAMILY GRAPE 4L QUAD AU NZ ENG	$40.00	$45.00
301726	BB FAMILY GRAPE 750mL AU NZ ENG SINGLE	$9.00	$11.00

*QV & CV have also changed and are now 50% less

New Zealand		AS$	REG
301728	BB FAMILY GRAPE 4L QUAD AU NZ ENG	$60.00	$66.00
301726	BB FAMILY GRAPE 750mL AU NZ ENG SINGLE	$13.00	$15.50

*QV & CV have also changed and are now 50% less

Buy now: Australia | New Zealand

Order online at http://products.tni.com or contact us

Tahitian Noni™ Extra – give it a try! December 12, 2011

Tahitian Noni™ Extra – give it a try!

An outright iridoid powerhouse

• Boosts energy and endurance.
• Supports proper joint function.
• Promotes heart health.
• Enhances the immune system.
• Replenishes and restores—putting back in what life takes out.
• protects DNA.
• Powerful Bioactives – Noni is full of natural bioactives that protect cells in the body.
• Dynamic iridoids – The main bioactives in noni are iridoids, powerful compounds that deliver numerous health benefits
• Versatile Adaptogen – Noni is a powerful adaptogen—the ultimate smart product that improves the body’s ability to maintain health.

750ml bottle
303071	AU $48	(42AS/30QV)
	NZ $72	(60AS/30QV)
2-pk 750ml bottle
9211	AU$90	(78AS/60QV)
	NZ$132	(110AS/60QV
4-pk 750ml bottle
9179	AU$170	(146AS/120QV)
	NZ$240	(200AS/120QV)

More Fantastic media coverage on Tahitian Noni™ Products! December 12, 2011

More Fantastic media coverage on Tahitian Noni™ Products!

Readers of Hills news recently got a chance to win a “Defy” Ultraderm Therapy Device including Defy Age Intervention Set and a 750ml of Tahitian Noni™ Family. The competition
included the following statement on the new Defy range:

“Tahitian Noni International (TNI) recently announced the release of a spa quality Uttraderm Therapy Device to be used at home. The Ultraderm Device is a part of the Defy system – a revolutionary new biotopical age intervention facial care system designed to combat the root causes of ageing. The Defy system brings clinically tested innovation – used by dermatologists and health spa aestheticians – directly to your home with proven bioactive nutrients to help reverse the signs of aging and protect the skin from future signs of damage. This system was designed to address some of the top skin care concerns which include: fine lines and wrinkles; sagging skin, dry skin, rough texture age spots dull tone and dark under-eye circles.”

Also in a recent issue of Melbourne City Newspaper Miranda Kerr talks about how drinking noni juice gives her the energy she needs and helps to keep her skin in fabulous condition.

“Noni (Morinda citrifolia L.) is a tree native to Pacific Islands and Tahiti. It’s been used in Polynesia for over 2000 years for its beneficial properties and is thought to help a whole host of health issues plus boost energy and improve skin condition. It’s very high in Vitamin C, antioxidants and can help reduce

free radical damage. Noni is a macro nutrient and is also indigenous to Australia; grown wild, it’s known by Aboriginal people as bush tucker. It was first introduced to Miranda as a drink by her grandparents when she was twelve. Miranda swears by Noni, which she uses everyday; and believes that its nutritional properties give her the energy she needs and helps keep her skin in fabulous condition. the skin lipid content, which helps to restore moisture levels and enhances the skin’s natural moisture retaining capability.”

This time of year is perfect to promote Tahitian Noni™ products – pass this email onto friends and family and help spread the word!

Don’t forget while stocks last – 50% off Tahitian Noni™ Family QUADS and 750ml December 12, 2011

Don’t forget while stocks last – 50% off Tahitian Noni™ Family QUADS and 750ml

Tahitian Noni™ Family is selling like fast so don’t delay and purchace some now while stocks last!

*Please be advised there is no longer an option of 2pk or 4pk in this range.

Australia		AS$	REG
301728	BB FAMILY GRAPE 4L QUAD AU NZ ENG	$40.00	$45.00
301726	BB FAMILY GRAPE 750mL AU NZ ENG SINGLE	$9.00	$11.00

*QV & CV have also changed and are now 50% less

New Zealand		AS$	REG
301728	BB FAMILY GRAPE 4L QUAD AU NZ ENG	$60.00	$66.00
301726	BB FAMILY GRAPE 750mL AU NZ ENG SINGLE	$13.00	$15.50

*QV & CV have also changed and are now 50% less